Frequently Askes Questions

Help & FAQ

General Question

At Express ER we are dedicated to providing exceptional care for each of our patients. We often get asked common questions and have decided to discuss our most frequently asked questions here at Express ER. Have additional questions? Feel free to ask us when you visit our emergency room.


A free-standing emergency room is a medical facility which is not attached to a local hospital, however, provides the same care as a hospital-based ER. At Express ER we are open 24 hours a day, 7 days a week, 365 days a year to provide emergency medical care at any time. Express ER is staffed with board-certified, emergency physicians and a team of highly qualified medical professionals.

When it comes to hospital-based emergency rooms, they tend to be extremely crowded and often have extended wait-times before receiving care. This can typically be attributed to the shortage of specialists, patients using the emergency room for non-urgent, primary care needs, lack of inpatient beds and an increase in populations daily. Due to these issues, hospital emergency rooms typically have long wait times and are overcrowded.


When it comes to urgent care centers, they are typically designed to treat patients that are suffering from non-urgent medical conditions that cannot see or do not have a primary care manager. Free-standing emergency rooms are designed to provide the same level of emergency medical care as a hospital-based emergency room and are equipped with advanced technology, and staffed with board-certified physicians.


No, you do not need an appointment. However, we do recommend checking-in online for immediate emergency care. Express ER is open 24/7/365 for any of your family’s emergency medical care needs.


In the event your insurance company refuses payment for your emergency room visit, we recommend filing a grievance with the Texas Department of Insurance. Per state law, insurance providers are required to reimburse patients for emergency room visits. Interested in learning more? Refer to:


In the event we diagnose your condition and feel an overnight hospital stay would be best, we can help transfer you to the appropriate facility for you to receive the diagnostics, treatments, and observations needed to help you fully recover.


Yes, at Express ER our emergency physicians are proud to provide emergency care for patients of all ages, from infants and children to adults and the elderly. Regardless of your family’s medical needs, we’d be happy to help.

Our Location

24/7 Emergency Room

We welcome all private health insurance plans. Open 24 Hours a Day, 7 Days a Week, Abilene Express ER, Abilene, TX strives to provide quick and quality service to all our patients, making it the best 24 hour walk-in emergency room.

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Our Locations

Waco Express ER

Harker Heights Express ER

Temple Express ER

Abilene Express ER

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