Frequently Asked Questions
At Express ER in Abilene, we are dedicated to providing the best emergency medical care in the community. At our free-standing emergency room, we often get asked many questions regarding our emergency room, hospitals, insurance, and even urgent care clinics. We’ve decided to answer the most frequently asked questions to better accommodate our patients. Don’t see a question answered? Let us know! We’re always happy to answer any questions you may have.
What is a free-standing ER?
A free-standing ER is a medical facility which is designed to provide emergency medical care, however, is not attached to a hospital. At Express ER in Abilene, we are available 24/7/365 to provide the emergency care your family needs. We are staffed with experienced, board-certified medical professionals and equipped with the latest, most advanced technology.
Do you provide emergency medical care for both children and adults?
Yes, we do, at Express ER Abilene we are proud to provide immediate, emergency care for patients of any age, whether your little one need has become ill or you think Grandpa may be suffering chest pain, we are here to help 24 hours a day.
Why are hospital-based emergency rooms always crowded?
When it comes to emergency rooms located in hospitals, it is fairly common to see large crowds and long wait times for treatment. Various factors contribute to this problem, including a shortage of medical professionals, patients receiving emergency care for non-emergency medical conditions, constantly increasing population and even a lack of inpatient beds/space.
How are free-standing emergency rooms different from urgent care centers?
Urgent care centers are designed to provide treatment for patients that do not have or cannot see a primary care manager and are not intended to provide emergency care. Free-standing emergency rooms, on the other hand, are designed to provide emergency medical care and are available 24/7/365.
Do I need to make an appointment?
You never need to make an appointment at Express ER to receive emergency medical care. You can, however, check-in online prior to arriving to ensure you receive immediate care once you arrive.
What if I’m currently experiencing problems with my insurance company?
Texas state law states that insurance providers are REQUIRED to cover emergency medical care. In the event your insurance company has refused to cover your emergency care at Express ER, we recommend filing a grievance with the Texas Department of Insurance right away.
What if my health condition requires me to stay in the hospital overnight?
At Express ER we are dedicated to your health, in the event your condition requires an overnight hospital stay, we’d be happy to coordinate a transfer to a local hospital that is equipped to treat your exact medical needs.